Dr. Rudy is a very good doctor.  Her thoughtfulness, kindness and professionalism are outstanding. I would recommend her to anyone.

John J.

I liked the fact that Dr. Rudy's appointments were always on time.  She was very personable and explanatory, she wanted to be sure you understood what she was telling you.  Very Good!

Jean R.

I felt like I was being treated like the most important person in the world and that my satisfaction was your first priority.

Harry A.

Everything was well explained about my hearing aids. I have been very satisfied. Thank you, Dr. Mercer.

David R.

Dr. Mercer displayed professionalism, knowledge of diagnosing and product suitability, ability to explain conditions in an understanding dialogue.

Jacob D.

I would recommend Drs. Rudy, Lins & Mercer to others. I liked all of their services, doctors and receptionists. They were very good.

Jerry M.

When I decided to look into getting help with my hearing loss, I asked several friends who had hearing aids how they liked them.  No one said they were satisfied.  I thought about this and realized that I see a doctor for my eye care, a dentist for my teeth, and a doctor for my healthcare.  I should go see a Doctor of Audiology for my hearing.  That turned out to be a very wise choice.

I chose Dr. Rudy, Upper Valley Hearing & Balance, Inc.  I am so pleased with the care and compassion I received from Dr. Rudy.  Dr. Rudy is very thorough, knowledgeable and is very attentive to your specific needs.  I am absolutely pleased with everything about the hearing aid experience.  I would strongly recommend Upper Valley Hearing & Balance, Inc. for help with your hearing problems.

Charles A.

I accompanied my Uncle Jack to his hearing aid appointments with Dr. Rudy.  She has always been very kind, considerate and thorough with him.  I feel this is important for elderly patients. If and when I need hearing aids, she will be my first choice.

DiAnna S.

 Dr. Mercer, She was very professional and explained everything to us. When we had any questions, she was very thorough and made sure we understood. She was very pleasant at all times. 

Joseph S.

Dear Dr. Rudy,  I want to thank you for your thoroughness, your concern, your personality and your follow-up.  I could not be more pleased!  A+ to you.  I can hear so well.  Your very grateful patient,

Dorothy B.

Dear Dr. Mercer, I just want to thank you for your kindness with my hearing aids and the follow ups. I was not looking forward to hearing aids. You made me feel very comfortable with all my visits to you and I appreciate you so much. Again, thank you so very much for your kindness."

Jane H.

"The service is outstanding and the entire staff is very professional. Their products are top of the line and I will continue utilizing their services and recommending them to others!"

Steve B.

What I liked best was the staff.  They are very polite, courteous, and understandably pleasant to be around. This makes you feel very comfortable.  They take their time checking you out.  Of the 8 people I recommended to Dr. Rudy, 4 made an appointment and thanked me for referring them.  They all felt the same way I do about the staff.  Thank you!  I give you an A+!!

Gayle M.

I didn’t buy my hearing aids from Upper Valley Hearing & Balance. I was not happy with the service and help I was getting where I bought them. I needed a second opinion. Dr. Lins was able to get the software she needed to program my hearing aids. She has been very helpful in getting my hearing aids to meet my needs. I would definitely recommend Upper Valley Hearing & Balance to everyone.

Larry C.

"I am pleased to report, I was able to answer your ad in the program for the Troy Civic Theatre performance last night with a resounding "Yes". Thanks to the hearing aids you fitted me, I could hear the show!!!"

David B.

"I am in my third week of wearing a new hearing aid. I am a long time hearing aid user. This device is far an away the best sound I have encountered in a hearing aid. Thank you Upper Valley Hearing and Balance."

Jim N.

"I am very happy with everything Dr. Rudy has ever done."

Darlene C.

"Dr. Rudy & Roberta,
Thank you for our life changing experience. I "We" have never worked with more caring, on "top of things" people than your team is! Again, thanks for all of your heartfelt considerations."
Bless you and we’ll see you soon,

Allan & Sheryl V.

The Give Program
I am a recipient of a pair of hearing aids through the Give Program. The gift has changed my life so much. I had forgotten what a fun loving person I’ve always been until I was able to hear again. I’ve kept myself cut off from people for so long. Now I’m enjoying life. I’ve started walking outside again. I’m no longer afraid of not being able to hear someone coming up behind me. Thank the ones who donate and your program. I will forever be grateful. God bless you and your program.

"What I liked best about your office was the warmth of welcome, the careful care and consideration of Dr. Rudy and everyone involved. I have recommended you to the Director of Springmeade, our local Assistive Living facility."

Marjorie P.

"Dr. Rudy spends time with you - I did not feel rushed. She does not mind repeated questions. She is sincerely interested in making hearing aids work for you. She always has a pleassant demeanor."

Shirley H.

I value everything about Upper Valley Hearing & Balance, Inc. They take good care of me. Dr. Jane Rudy has always been my Audiologist and I think she is very knowledgeable. I always tell people that they should go to her!

Naomi S.

I want to thank Dr. Mercer for her time and efforts in coaxing and convincing my father to have his hearing tested which resulted in him purchasing and using hearing aids. For several years my mother, brothers and I have all felt Dad needed to have his hearing evaluated but none of us knew how to approach him about the topic because we felt he would not be receptive to our suggestion.
Dr. Mercer’s warm and caring personality won him over and for that we are very appreciative. In fact, dad is very appreciative as he has told us his only regret is that he waited as long as he did to get hearing aids. Dr. Mercer, you should feel a wonderful sense of accomplishment. You have shared your professional knowledge in a warm, caring and comforting manner. Our community is lucky to have you as one of its citizens.

Tom M.

I liked the way Dr. Mercer talked to me, in a way I could easily understand. The hearing aids have been fantastic. they have been so easy to adjust to and easy to handle. 

Joyce U.

The staff was very friendly and nice. They didn’t look down on you because you needed help. God Bless Them.

Dale K.

For three years after my retirement, I brushed aside comments from friends, family and my doctor about my hearing. From recommendations I got, I went to this practice and they changed my life, notably Dr. Rudy. What I liked best was the individualized care! I am part of the world again, thanks to them. 

Dolores S.

Thank you Dr. Mercer. The hearing aid adjustment passed the "grandchildren test" with flying colors! 

Judy F.

Roberta (Office Manager) has been very helpful.  Dr. Mercer has been very kind and helpful.  The office atmosphere is very nice.  Dr. Rudy introduced herself to me and is very nice and friendly to patients.

Julia B.